Terms & Conditions

Print Depot is committed to providing the highest quality products at the best prices available.

All transactions will be processed and settled by Positive By Design ABN: 16 160 664 838.

Whilst we take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current, and are subject to change without notice.

Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website. To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.

Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the supply of the goods or services, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.

If the person placing the order is different to the details on the credit card submitted, we reserve the right not to proceed with the order until we are able to verify that the card holder has given permission for the transaction and we may request payment by direct deposit instead of a credit card transaction in writing.

Placing of an order

We require payment in full when an order is placed. Once an order has been placed, your credit card will be immediately debited. Under no circumstances will we be held responsible for any bank, credit card or overdrawn fees that may be incurred for any transaction. From time to time specifications of print jobs may change. It is up to the customer to check our web page for current specifications when ordering or re-ordering print jobs. Print Depot will not be liable for printing errors if customers do not check current specifications. If you subsequently cancel your order a cancellation fee is applicable. Once an order has been submitted for printing it is no longer possible to cancel the order. As an online vendor we require all artwork to be submitted through the website only. We do not accept CD’s, USB , or any other method of supplying artwork and are not liable for the loss of any such items sent to us.

Approval of an order

All orders will receive a soft PDF proof for approval prior to scheduling printing. In regard to supplied or designed artwork, it is the customers responsibility to check that all aspects of the artwork are correct, including spelling and grammar. Printing cannot commence until a proof has been approved for printing. Prior to approval an Order cannot be cancelled (including delivery or any other instructions) without incurring a cancellation fee. Once an order is approved, no changes can be made to the order and it is not possible to cancel the order.

Please see section on Cancellation of an order applicable if artwork has not been approved. All communication regarding orders placed will only be done via email. We do not offer telephone communication in regard to orders placed online, we only offer email communication.

Cancellation of an order and file re-submission.

Once an order has been placed, it cannot be cancelled under any circumstances without incurring a cancellation fee. Cancellation of an order will incur an $19.00 administration fee for each and every item in the order. If you have ordered ‘Check My File/s & Make Press Ready’ or ‘Create Artwork Design For Me,’ these items are non-refundable. Please note: It is not possible to cancel an order/item once it has been approved for printing.

Artwork 

We only accept press ready artwork correctly prepared for commercial printing. It must be supplied 1 up and at finished size. E.g. A double sided item must be either 2 single final sized files or preferably one, 2 page file.

For borderless printing files must have a minimum of 3mm internal and external bleed. For magazines, booklets and plastic loyalty cards, 5mm internal and external bleed is required. For carbonless books or pads, all pages must have the same artwork.

Please ensure artwork is correctly prepared for commercial offset printing, by an experienced pre-press printing professional. After placing your order, if you need to re-supply artwork for any reason whatsoever, there will be an additional $19 inc GST charge for you to re-supply artwork each additional time. This fee cannot be waived and is non refundable.

PLEASE NOTE: We are not responsible for trimming variations caused by incorrect or insufficient bleed or creep. Please consult your graphic designer if you do not understand how to correctly set internal or external bleed.

Two sided artwork is always backed up at the top of the page, artwork in portrait orientation should be supplied in portrait mode and landscape orientation in landscape mode. Print Depot will not be held responsible for the backing up of artwork if the orientation of the artwork does not match the orientation of the supplied file.

Because of automated cutting systems there can be a +/- 2-3mm trimming or skew variance each side for all print jobs including PUR Perfect binding. To be safe from text being cut off, do not place important items less than 3mm from the trim edge of the artwork. We cannot be held responsible for any errors that may occur cased by artwork prepared incorrectly in this manner.

If Business Card or Fridge Magnet artwork does not contain correct internal and external bleed, then additional charges will be incurred for typesetting or file re-submission. For orders other than business cards or fridge magnets, if artwork is supplied without correct bleed, a 5mm white border will automatically be placed around your artwork for printing.

If a business card print job is to have laminating / cello glazing on 1 side, it is the customers responsibility to ensure that the side to be laminated is the FIRST page in our supplied proof , 2 page artwork. One sided laminating will occur ONLY on the first page of our supplied proof as indicated in the approved proof. For One side laminating, it is common for the card or paper to have a slight curl. If this is problematic, you should order items with laminate on both sides, where no curling should occur.

Please note: Artwork for booklets/magazines should not be imposed as spreads and should be supplied as a “One Up” multiple page press ready file (preferably a PDF) with the front cover as page one, and the back cover as the last page. (Eg: a 12 page magazine should be supplied as one file with 12 pages – not 12 separate files). Please consult your graphic designer if you do not understand how to do this.

Transparencies and Overprint settings in Artwork.

Fonts MUST be embedded in all documents, otherwise fonts may appear to display correctly on your screen but may not print correctly. We take no responsibility for artwork supplied where fonts are not embedded.

The minimum line thickness used in your artwork should be 0.3pt and all text should be at least 8pt using a non narrow style font.

The maximum ink coverage we can accept is 300% FOR COATED STOCK & 260% FOR UNCOATED STOCK. If you supply artwork with greater ink coverage than this, your artwork will be adjusted accordingly, this may change the colours in your supplied artwork.

Do not supply artwork with narrow borders less than 5mm wide. Due to automated cutting systems and perfect PUR bookbinding there can be a +/- 2mm trimming variance. This can result in uneven borders after trimming. We do not recommend artwork be supplied with borders for the above reasons. Print Depot will not be responsible for varying border widths if artwork is supplied with borders.

Our design department takes great care in pre-flighting all customer supplied files. We do our very best to inform all our clients of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued client. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.

Create Artwork Design For Me (Graphic Design) 

If you have ordered Create Artwork Design For Me (Graphic Design), then full specifications on what you will need to provide and what we will do can be found at:www.printdepot.com.au/GraphicDesign.aspx

Check My File/s & Make Press Ready 

If you have ordered Check My File/s & Make Press Ready then full specifications on what you will need to provide and what we will do can be found at:www.printdepot.com.au/MakeMyArtworkPressReady.aspx

Please note, the Check My File/s & Make Press Ready component of an order is deemed to be completed when the soft PDF proof has been created and sent to the customer. If artwork changes are requested, or new artwork is supplied after Check My File/s & Make Press Ready has been completed and the soft PDF proof has been created, then further artwork charges will apply.

Proofs

Every order must be approved by the customer prior to going to print. We supply a soft PDF proof for every order so that the customer can confirm we are printing the correct file and that the trim marks are in the correct location. Our soft PDF proof may not show postscript issues such as problems relating to transparency, gradient or overprint/knockout. It is up to you the customer to ensure this has been correctly prepared for commercial printing by a person experienced in graphic design and pre-press.

Templates are provided for customer convenience “as is” without warranty of any kind. To correctly prepare artwork for commercial printing the use of the templates requires an understanding of graphic design and pre-press concepts.

To avoid printing issues, we recommend you consult an experienced pre-press graphic designer if you do not understand bleed or how to prepare artwork correctly for commercial printing.

Uploading Artwork

To keep prices low, we run fully automated file upload and processing software. We do not accept email, ftp or any other way of uploading artwork, outside of our automated upload system. When naming files, please ensure the file name is consistent with what is being printed. Print Depot cannot be held responsible for files with ambiguous or confusing file names.

If supplied artwork contains ICC profiles, for best results on our ganged up presses, these ICC profiles will be removed from all artwork. If you upload files that are RGB or spot / pantone colours they will automatically be converted to Print Depot, this can slightly change colours as they may appear different from what is seen on screen.

As Microsoft Publisher no longer supports CMYK Colour spaces, if artwork is supplied in Microsoft Publisher format (regardless of the software version), it will be automatically converted from RGB to CMYK by our pre-press systems. Please understand that this can slightly change colours as they may appear different from what is seen on screen.

Trapping should NOT be applied to artwork under any circumstances, as all trapping is automatically done by Print Depot. Print Depot will not accept responsibility for the outcome of such files.

Colours may vary from day to day and press to press. Various conditions affect colours printed by the CMYK and Pantone Processes and for this reason Print Depot will not be held responsible for any reprint as a result of colour fluctuations, densities and variations.

If you require full bleed printing to the edge of the page, then your artwork needs to be correctly and professionally be prepared with bleed for commercial printing. Incorrectly supplied artwork may incur additional charges.

Paper 

Paper is a natural product that can vary from batch to batch. From time to time certain paper or card stocks may be unavailable. Our paper is sourced from many paper mills worldwide, a variation of up to 7% in thickness and weight may occur from batch to batch. Placing of an order through our system, confirms understanding of these possible variations. We reserve the right to substitute any paper or card with an equivalent type of gsm paper without notice.

Because of automated cutting systems there can be a +/- 2-3mm trimming or skew variance each side for all types of print jobs. Please note: Card weight of 250gsm and heavier with heavy ink coverage may exhibit a “rough edge”. This is a natural phenomenon and not faulty trimming or printing due to the cutting of the heavy ink coverage and can be expected. If you wish to avoid this, then you should not use heavy coverage near the trim areas or ensure that you order a gloss or matt laminate protection layer.

For PUR Perfect binding jobs, there can also be a +/- 2-3mm trimming or skew variance due to automated cutting systems. To be safe from text being cut off, do not place important items less than 3mm from the trim edge of the artwork. We cannot be held responsible for any errors that may occur cased by artwork prepared incorrectly in this manner.

We do not recommend that coated paper be overprinted, we cannot held responsible for problems that may occur. Should you require overprinting, you should select a 100gsm uncoated laser bond when ordering.

** Special Offer** upgrades are subject to paper and production availability and is not a guarantee of an upgrade to a heavier weight. Although we will always endeavor to try and upgrade the **Special** offers, customers should not order a **Special Offer** item, if the upgraded paper stock is critical for them.

Recycled Paper

We use various recycled brands of paper, often this paper, especially bond paper is “off white.” Recycled laser bond paper should not be ordered if a pure white finish is required.

Envelopes

For envelope printing in ONE PMS colour, if the artwork is supplied as CMYK or RGB, we will convert your artwork to a similar PMS colour. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued client. We recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.

The paper used for manufacture of envelopes is not the same material as normal business stationery. Please be aware that printing is usually lighter (especially CMYK / Full colour) on envelopes to avoid “set off” (where the ink from one envelope smudges onto the back side of the envelope above it during the printing process. For press seal envelopes, dependent on artwork, lighter printing may occur on the front in the fold down flap area at the rear of the envelope. If this is important ,artwork preparation should allow for this.

Folding of brochures and booklets

Paper being made of fiber can naturally crack on the fold line of a print job. This is unavoidable. If this is an issue for you we recommend avoiding heavy ink coverage in your design where the folding is to occur.. There can be a folding and skew variance of plus or minus 2-3mm due to automated folding systems, please allow for this when setting up artwork.

For brochures only 250gsm or heavier, these items may at times be scored at the fold lines (at no additional charge) and delivered flat and not folded.

Folding templates can be found by clicking here. Please note, we do not offer other folding variations not found on our website.

Laminating / Celloglaze

If a print job is to have laminating / celloglaze on 1 side, it is the customers responsibility to ensure that the side to be laminated is the FIRST page in our supplied proof , 2 page artwork. Verbal or written notification is not sufficient, do not approve the proof if you don’t want one sided laminating on page 1 of our proof. One sided laminating will occur ONLY on the first page of our supplied proof as indicated in the approved proof. For One side laminating, it is common for the card or paper to have a slight curl. If this is problematic, you should order items with laminate on both sides, where no curling should occur.

Delivery

Delivery addresses should only be made to a business address and such deliveries shall take place between 9:00 am and 5:00 pm Monday to Friday. There must be an authorized person to sign for the delivery during this time. If a delivery is to be made to an address other than your business address, we require the full name of the person who will be accepting the delivery and a complete address for the delivery. Where we indicate “working days”, this refers to days Mon-Friday and not weekends or public holidays. Please note we are not responsible for loss or incorrect deliveries made by transport companies. If this is a concern to you, then you should take out your own insurance cover for these events or order insurance with us when placing your order online.

Delivery for any individual order can only be made to one delivery point. Pick up of printing from our facilities is not possible.

For large orders, the delivery will be delivered on a pallet and will require a fork lift. Additional Charges will apply for hand unloading. Alternately, you can arrange to pick up the printing from the transport company’s nearest depot. Once goods are delivered Print Depot is not liable for any loss or damage.

Deliveries cannot be made to a PO Box under any circumstances.

Due to our automated systems, it is not possible for us to affix customer supplied labels onto any packaging or write any additional information on packaging. All packaging will only have the delivery address shown.

Advance notification of delivery day, date or time by phone or email is not possible. The Transport companies will not call phones when delivering printing. It is not possible to stipulate a secondary delivery address should the first be unattended, this will be ignored by the transport company.

Priority Surcharge

The priority surcharge guarantees dispatch (by Road Express from one of our East Coast facilities) within 2 working days of receipt of payment & proof approval – if payment & approval is made by 12.00pm on a working day (Mon-Fri).

Approval after 12.00pm, or on a weekend/public holiday, dispatch will be guaranteed 2 working days from the following working day. Tracking details will be emailed on dispatch.

PLEASE NOTE: This surcharge guarantees dispatch, it does NOT guarantee a delivery date. Unfortunately we cannot guarantee transit times ex our facilities, or be held responsible for delays, damages or loss of goods by our nominated transport company.

The surcharge once paid is not refundable.

If equipment or production malfunction does not allow us to dispatch a priority order in the stated time, a full refund of the priority surcharge will be given. It is not possible to cancel the actual order or to receive a refund on the order itself. If this is unsuitable for your needs, please do not place your order online.

Deliveries / Signatures / Insurance

If you choose to sign for your delivery and pay for insurance provided by Print Depot, someone must be at the delivery address 9.00am – 5.00pm Monday to Friday to sign for the delivery. If there is no-one available to sign for the goods and they are subsequently lost or damaged, CMYK Colour Online Pty Ltd will not be liable for the loss. If there is no-one available to sign for delivery, you will have to pick up the goods at your expense from the transport company’s depot and your insurance will become void. If the goods are delivered in a damaged condition or in damaged boxes, it is your responsibility to note this on the delivery docket with the courier immediately upon delivery, any goods signed as received in good order and condition will not be reprinted unless this has been done.

If you order and pay for insurance provided by Print Depot, and in the event of printing becoming lost during transit, the transport company will in the first instance do a thorough search and investigation. On their confirmation of the loss, CMYK Colour Online Pty Ltd will re-print and dispatch the printing. Any goods or boxes signed as received in good order and condition cannot be claimed against as missing. A refund is not possible.

If you order and pay for insurance provided by Print Depot and in the event of transport damage, the damaged printing must be returned to CMYK Colour Online Pty Ltd’s facility for examination at the customers expense. On receipt, examination and confirmation of extent of damage during transport, a re-print will occur. Any goods signed as received in good order and condition will not be reprinted. A refund is not possible.

If you choose to sign for your delivery and do not order insurance from Print Depot, then any loss or damage caused to the printing will be the buyers responsibility. CMYK Colour Online Pty Ltd will not be liable for loss or damage if the insurance premium is not selected.

If you choose to sign for your delivery and do not order insurance from Print Depot, someone must be at the delivery address 9.00am – 5.00pm Monday to Friday to sign for my delivery. If there is no-one available to sign for the goods and they are subsequently lost or damaged, CMYK Colour Online Pty Ltd will not be liable for the loss. If there is no-one available to sign for delivery, you will have to pick up the goods at your expense from the transport company’s depot.

If you have selected and authorized for us to leave the printing outside or near the front door, if the goods are subsequently lost or damaged, Print Depot will not be liable for any loss or damage once goods have left our premises.

If your printing is returned to us (Print Depot) by the transport company because a signature was not able to be obtained, or because you have advised us of the wrong delivery address, or if the delivery driver cannot access your premises, there will be an additional charge of at least $49.00 to re-deliver your printing. If you are unsure that someone will be able to sign for your delivery, then do not select this option.

Print Depot up directly with the transport company.

Damage or loss in transit: If you have not ordered insurance from Print Depot, it shall be the responsibility of the Customer to ensure that the goods are insured prior to dispatch from Print Depot. It is the Customer’s responsibility to ensure that the insurance is adequate for the purpose.

We may from time to time indicate estimated delivery times, but we cannot guarantee delivery times or be held responsible for delays caused by manufacturing or delivery. Please be aware that different items may be printed from different factories.

It is most likely that if multiple items are ordered, they will be delivered direct to your business address separately. We cannot guarantee all items will be delivered at the one time. Do not place an order if exact delivery times are crucial to you, without obtaining verification and confirmation from us of your delivery requirements.

If you have not ordered insurance from Print Depot, it shall be the responsibility of the Customer to ensure that the goods are insured prior to dispatch from Print Depot. It is the Customer’s responsibility to ensure that the insurance is adequate for the purpose.

Marketing Material.

If you do not wish us to include our marketing material in with your printing order (such as give away notepads etc.), when placing your order please write under “Special Instructions”. “Please do not add marketing material with this order.”

To achieve our regular low pricing, our products are bulk printed and as such, we are unable to offer exact colour matching on these products. Colours may vary from day to day, press to press and during a run. Various conditions affect colours printed by the CMYK Processes and for this reason Print Depot will not be held responsible for any reprint as a result of colour fluctuations and variations.

We reserve the right to print any print job on offset or digital presses. Please note colours reproduction can vary considerably between offset and digital presses due to the nature of Digital dry inks and offset wet inks. Digital printing can also result in a slight”wave” in the paper, this is normal and not a printing fault.

We reserve the right to decide whom we shall deal with or supply printing to. The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.

Print Depot are not liable for any loss or damage whatsoever arising out of, or in any way related to, the use of or reliance upon this website, and any other website linked to this website, including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information.

Print Depot are not liable for any loss or damage whatsoever arising out of jobs that are delayed either from within our production facility or by any third party provider and will not be held liable for any loss of earnings or any legal action taken as a result of a delay in production or delivery.

In the event of a printing error or transport damage (if insurance has been taken), any queries regarding printing or finishing errors must be made within 5 working days of receipt of goods and faulty goods MUST be returned no later than 10 working days from receipt of goods. Claims after this timeframe cannot be submitted under any circumstances. Faulty goods must be returned to our factory at the customers expense for before a re-print can occur within 10 working days. Under no circumstances will a refund be given, only re-printing is possible. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.

Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website, and you release Print Depot entirely from all responsibility or liability for any consequences of or arising out of your use of this website or any website linked to this website. Printing Errors: If we confirm that the error is clearly identified as a printing or finishing error, all steps will be taken to rectify or re-print the job.

Terms and Conditions and prices are subject to change without notice.

As you may be aware, there are many instances of fraudulent use of credit cards when purchasing goods online. To minimize this possibility, we may require large value first time orders to be paid for by direct bank deposit. Subsequent orders can then paid for by direct bank deposit or credit card.

Do not place your order if you cannot comply with the above terms and conditions.